Administrative Resolution of Complaints

This policy establishes the process for the Portage County Board of Developmental Disabilities (herein after referred to as the Board) for the administrative resolution of complaints involving the programs, services, policies, or administrative practices of the Board or entities acting under contract with the Board. Areas subject to administrative resolution by the Board include, but are not necessarily limited to, eligibility determination, arranging appropriate services for eligible individuals, or any denial, reduction or termination of service to individuals served by the Board.