Major Unusual Incident (MUI)

A major unusual incident (MUI) is defined as any alleged, suspected, or actual occurrence of an incident that adversely affects the health and safety of an individual. There are nineteen (19) types of incidents defined in the MUI rule: OHIO ADMINISTRATIVE CODE 5123:2-17-02 that are considered MUIs. All of the incidents require that immediate action is taken to protect individuals from further harm, that an investigation is conducted to determine the cause of the incident and contributing factors, and that a prevention plan is developed to reduce the likelihood of further occurrences.
MUIs are reported to the Board, which then reports the information to the Department of Developmental Disabilities. Employees of the Board are responsible for taking immediate action to insure the health and safety of an individual in response to the occurrence of an MUI. The Board employs an Investigative Agent who investigates all reported MUIs. The investigation will determine if the MUI is substantiated or unsubstantiated. Regardless of whether the MUI is substantiated or unsubstantiated, a prevention plan will be implemented to reduce the likelihood of further incidents. A Board Service and Support Administrator (SSA) is responsible for the development and implementation of the prevention plan.
The MUI reporting phone number for the Board is: 330-678-7559.
This number is available 24 hours a day, 7 days week. Incidents may be reported to this number or any Board employee. The Ohio Department of DD also has a hotline number: 866-313-6733 which may be used if there are concerns or difficulties in reporting to the Board.
Additional information about MUIs may be found in the MUI Family Handbook:
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