Employee Spotlight - Meet Nicole

Before starting as a Service and Support Administrator at Portage DD, Nicole previously served in the same position in a different county. Nicole is eager to integrate into the Portage community and connect with individuals on her caseload. She is enthusiastic about assisting them in achieving their objectives and enhancing their quality of life. Nicole is thrilled to provide a supportive approach to problem-solving and be a reliable resource for those seeking assistance. On a personal level, she finds joy in spending time with family, attending concerts, and cooking. Nicole is excited about what the future holds and is ready to contribute positively to the Portage community, embracing both the challenges and rewards that come with this fulfilling role.

Service and Support Administrators (SSA) support individuals in determining and pursuing their goals and maintain the individual as the focus while coordinating services across multiple service delivery systems. SSAs assist the individual and families to support, empower, and advocate for the individual. Services provided through the SSA are person-centered. SSAs work with families, guardians, and natural supports to access, provide and/or enlist whatever support is needed, and coordinate services among different agencies serving as the single point of accountability for that individual.